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Grace Bay Suites, Turks and Caicos

Business Description : Grace Bay Suites is a small hotel located on the world famous Provo, Turks and Caicos. The independently owned and operated hotel stands away from the beach and is surrounded by mega brand hotels. Grace Bay Suites was designed to serve as a cost effective alternative to the large brands that dot the shoreline in Provo. The property features 1 and 2 bedroom suites located within a short walk to the world famous beaches of Provo.

 

Grace Bay Suites Online Reservations

online hotel reservation samples   The Challenges

  • Grace Bay Suites had a competitive product in the market, but without an online reservation application had no way to ensure that occupancy and REVPAR levels were maintained.
  • The independently owned property lacked the budgets of its brand-name competitors, thus limiting its ability to cost effectively distribute its inventory through the large web portals like Hotels.com or Expedia.com.
  • The owners of the property had developed a web site and had invested in Search Engine Optimization to gain qualified traffic to the web site. However, without an online booking engine, the web site traffic was not converting to reservations as guests were only offered the limited options of calling the hotel or sending an email to request a reservation.

online hotel reservation samples   The POWERi Solution

Grace Bay Suites turned to ReGIS (Reservation & Guest Information System). The ReGIS web based solution is POWERi's proprietary online reservation and guest information system. The system is geared to increase online sales for small boutique hotels and villas as it gives potential customers the possibility to review room availability and rates, as well as book a reservation and receive an immediate confirmation number online in three very easy, user friendly steps. Companies can monitor demand and have the flexibility to change pricing in real time. There is also complete and instantaneous inventory control for the hotel administrator.

  • Ideal for Bed and Breakfasts, Small Hotels and Guest Houses
  • Highly Configurable and Easy To Use
  • Affordable - no commissions or transaction fees
  • Easy To Use
  • Instant real-time Web Bookings
  • Analyze Reservation Patterns
  • Create Receipts and Confirmations
  • Robust Reporting on Booked and Consumed Reservations

online hotel reservation samples    The Results

  • Within 72 hours, ReGIS was integrated into Grace Bay's existing web site and the property's manager was trained to use the reservation system to manage prices, promote specials and regain control over the property's inventory.
  • Within a month of being installed, Grace Bay's web site was generating an average of 10 reservations per week and its occupancy level in the summer season (traditionally the slowest time of the year in the Turks and Caicos) was at a 70% level.
  • One year after first using the ReGIS application, Grace Bay Suites is able to effectively compete against the larger well-known brands in the Provo market by eliminating its cost of reservations.
  • In its first year, annual reservations for Grace Bay Suites generated through the ReGIS reservation system was $82,687.
  • While the competition books reservations through a traditional booking engine and pays 20% or more of each reservation, Grace Bay Suites is able to effectively convert web site visitors to reservations at a low fixed monthly cost. On average, ReGIS costs the property less than 2% of their revenue.

 

 
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